The player from Japan deposited 300 euros and claimed a

Honest Player Feedback & Casino Insights

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He received immediate reflection for a smaller transfer of 1,000 yen. The Complaints Team facilitated communication with the casino and confirmed that the issue stemmed from complications with the payment provider. Ultimately, the player received the refund after more than ten days. The complaint was considered resolved following the player’s confirmation of the refund. The player from Japan deposited 300 euros and claimed a welcome bonus, following all terms and conditions.

Namely, he showed records of game statistics and tried to explain what went wrong. Not all players agreed with the casino’s opinion, but many found these explanations to be fair. It is obvious that such situations are very difficult to deal with, but we can not leave without attention to the attempt of JoyCasino staff to solve the problem.

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